Privacy policy

Last updated: March 2026

Introduction

At KIBBZ, we respect your right to privacy and are committed to protecting your personal data. This policy explains what data we collect, how we use it, and what rights you have.

Data controller

The data controller is BG26 LTD. For any questions regarding data processing, contact us at info@kibbz.eu.

Data we collect

Contact info: name, email, phone, address
Shipping data: delivery address for orders
Payment data: securely processed via Stripe (we don't store card data)
Pet data: information about dogs for food recommendations
Browsing data: essential cookies for functionality

Purpose of processing

We process data for: order processing, delivery, invoicing, order communications, service improvement, and marketing (with consent).

Legal basis

Contract execution - for order processing
Legitimate interest - for service improvement
Consent - for marketing and analytics cookies

Cookies

We use two types of cookies:

Essential cookies: Strictly necessary for site functionality (cart, login, preferences). Don't require consent.
Analytics cookies (Meta Pixel, Microsoft Clarity, Google Tag Manager): Help us understand visitor behavior. Only activated with your explicit consent.

Learn more in our Cookie Policy.

Meta Pixel and Conversions API

We use Meta Pixel (Facebook) and Conversions API to track browsing behavior and measure ad effectiveness. These services process data according to Facebook Privacy Policy.

Data collected includes: pages visited, products added to cart, purchases. This data is only processed if you have given consent for analytics cookies.

You can withdraw consent anytime via the cookie banner or browser settings.

Data security

We implement technical and organizational security measures to protect data: SSL encryption, restricted access, regular backups.

Data sharing

We don't sell your data. We share it only with: payment processors (Stripe), delivery services (Sameday), Meta (with consent), and authorities (when legally required).

Retention period

We retain data: orders - 10 years (accounting obligations), contact data - until deletion upon request, analytics cookies - until consent withdrawal.

Your rights (GDPR)

Access - request a copy of your data
Rectification - correct inaccurate data
Deletion - request data deletion
Restriction - limit processing
Portability - receive data in structured format
Opposition - object to processing
Withdraw consent - anytime, without affecting legality

To exercise your rights, contact info@kibbz.eu

Complaints

You have the right to file a complaint with the supervisory authority: ANSPDCP (National Authority for Supervising Personal Data Processing) - www.dataprotection.ro